Georgia is an ambitious young woman and the manager of the high-end Hotel Fontaine in New York City. The hotel attracts guests of all kinds, including heartbroken singles, an infamous pop star, and a European ex-prince who recently abdicated this throne, all looking to escape from their everyday lives and come to the hotel as a sanctuary over the holidays. Georgia's work and personal life become entangled when she is caught between the charming hotel chef, Luke, and the sophisticated ex-prince staying at the hotel during the holidays. The storylines of Georgia and the hotel's eclectic guests twist, turn, and come together, as they unexpectedly find friendship, love, and inspiration.